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Runner Tracking

Participants and spectators, download the ‘RaceJoy’ app FREE from the App Store. Live tracking, continual progress updates, cheer sending and so much more!

Available in the Apple App Store and Google Play for Android Devices.

Thank you for using RaceJoy!

Two Forms of Live Tracking!

Participant How-To

IMPORTANT: You have signed in as the race participant for an event. If you are not doing the race and wish to track someone, please change your status by clicking on the name at the top of the screen. Otherwise, RaceJoy will track your phone and not the participant’s you wish to track!

Thank you for using RaceJoy’s live tracking and cheer sending. RaceJoy offers:

  • BIB Tag Tracking of participants as they cross race-timed checkpoints on the course.
  • Advanced live phone tracking of race participants shown in a map view.
  • Progress alerts as race participants travel the course.
  • Fun audio cheer sending, including custom text-to-cheer messages.

The race organizers are providing these interactive RaceJoy features to you at no charge. We highly suggest that you encourage your friends and family to set up their RaceJoy accounts prior to race day to ensure proper set up. Please follow the steps below.

Have a great race!

 
Take a Video Tour

BIB Tag Tracking – How To

Your friends and family can receive your progress alerts by adding you to their participant list. You can also track others and can review your alerts by going to the Progress Alerts section. Participants do not need to carry their phones, as this is based on the participant’s BIB Tag crossing over timing points on the course.

Track with progress alerts:

  • Click the Find Participants button to add participants to your list.
  • You will automatically receive progress alerts as they pass timing equipment on the course.
  • Click Event Alerts and then Progress Alerts to view past alerts received.
  • Make sure you have your Notifications ON and your volume up to receive alerts.

To review your alerts or track others: click the Find Participants button and add participants to your list. You can track up to 50 people.

Race timed progress alerts vary per race. Please see the Event Alerts, Race News area to see the alert locations for this race.

Phone Tracking – How To

Your friends and family can track you in real-time as you move along the course by adding you to their participant list. You can also track others on race day. Participants must carry their phones, as this live tracking feature is based on the phone’s GPS signal.

  1. Set up tracking: Click the PhoneTrak button and follow the prompts carefully.
  2. Ensure proper settings: Follow the on-screen prompts and see important Apple Settings below.
  3. Carry your phone: Participants must carry their claimed device during the race.
  4. Turn your Tracking On: Be in the event prior to start.  Tracking is enabled 60 minutes prior to the race start.
  5. Replay Race Day in Event Alerts: Click Event Alerts to review your alerts and replay cheers!
Turn Wi-Fi Off: Make sure to use your cell service provider versus Wi-Fi when GPS tracking is turned on. Using Wi-Fi will cause your tracking to stop as you leave that Wi-Fi region and will drain your phone battery as your phone attempts to make new connections as you travel the course.

Important for your friends and family: Make sure you tell your friends and family to login as themselves and not you or RaceJoy will track them instead of you. 

Note: You must access RaceJoy on race day to activate GPS tracking.
Track Others How-To

You can easily track up to 50 people, including yourself. There is no need to change your profile to a spectator. Simply follow the steps below.

  1. Add participants to your participant list using Find Participants action.
  2. Track them with progress alerts:
    • You will automatically receive these once you’ve added people to your participant list.
    • Click Event Alerts and then Progress Alerts to view past alerts.
    • The number of alerts vary by race and participant.
    • Make sure you have your Notifications ON and your volume up to receive alerts.
  3. Track them in a map view if the participant opted in for GPS Tracking:
    • Select the PhoneTrak action.
Note: Progress alerts vary by race and are determined by race organizers. See Event Alerts, Race News for the alert locations for this race. Any missed alerts are due to either an issue with the timing equipment on the course or with the participant’s bib/chip transmitting with the timing equipment. GPS tracking will be affected if there is an issue with connecting to the person’s phone (weak to no cell service in the region, participant’s use of Wi-Fi, improper setup, battery depletion, etc.).
Cheer Sending How-To
You can send up to 50 cheers per day to a given race participant.
  1. Click the Send-a-Cheer action.
  2. Select the person or persons you’d like to send a cheer to.
  3. Select the cheer you’d like to send. For Text-to-Cheer, type in the message you’d like to send.
  4. Push Send. Cheers are instantly delivered in audio format.
  5. Replay any cheers you have sent by going to the Event Alerts area and then Cheers.
Note: the race participant must have Notifications ON in order to receive the cheer. 
On Race Day

Tracking is only activated during event hours and is turned on 60 minutes prior to the race start.

Apple Phone Settings

  1. Notifications: Your device’s notifications must be ON for RaceJoy, including Sounds, to receive progress alerts and cheers.
  2. Location Services: The device you wish to have tracked must have Location Services While Using for live phone tracking. Go to Privacy/Location Services to verify.
  3. Background App Refresh: General phone setting Background App Refresh must be ON for GPS tracking to stay enabled.
  4. Do NOT use Wi-Fi: You may receive a prompt from Apple saying Wi-Fi will improve your location services. Disregard this prompt, and make sure to use your cellular service provider when you turn your tracking on.
Apple does not allow RaceJoy to override your settings. Please ensure these are enabled so that you can experience RaceJoy’s mobile features. 
Battery Preservation Tips
Download RaceJoy

No Guarantee: RaceJoy is bringing together multiple technologies to deliver advanced tracking and interactive experiences during the race. There are many variables that affect RaceJoy’s ability to function properly and there is no guarantee RaceJoy will function for a given user. Factors that may affect RaceJoy include older phone models, improper phone set up, weak cell signals in a given region, participant’s use of Wi-Fi, unexpected course changes, etc. If you experience any issues, please contact us at support@racejoy.com.